Return window
Return requests should be submitted within 30 days after delivery unless a different return window is shown on the product page or at checkout.
Return Policy
Returns and damage support
A simple overview of return eligibility, product condition, refunds, and how to report damaged glassware.
30-day windowSubmit return requests within 30 days after delivery
Unused conditionItems should be clean, unused, and include packaging when possible
Photo reviewDamaged items are reviewed with order details and photos
Item condition
Items should be unused, clean, and returned with original packaging and accessories when possible. Used food or drink containers may not be eligible unless they arrive damaged or defective.
Non-returnable items
Customized items, final-sale items, gift cards, and items damaged by misuse may not be eligible for return.
Refund timing
Approved refunds are issued to the original payment method. Processing time may vary depending on your payment provider.
Arrived damaged?
We will help review it
Send your order number plus clear photos of the item, packaging, and shipping label. We will help arrange a replacement, refund, or another suitable solution after review.
Questions before buying?
If you are unsure about size, material, or care details, visit our FAQs or contact JunVpic support before placing an order.