Customer support

How can we help?

Send us your question and our support team will help with orders, product use, glass care, or damaged item support.

Order & Shipping

For tracking, delivery, or order changes, please include your order number and the email used at checkout.

Product Questions

Ask us about glass care, lids, filters, sizing, cold brew use, pantry storage, or product compatibility.

Damaged Item Support

If your item arrives damaged, include photos of the product and packaging so we can help arrange a replacement.

Response time: We usually reply within 1-2 business days. Visit FAQs