Orders usually need 1-2 business days for processing. Standard shipping typically takes 3-8 business days, excluding weekends and holidays.

Once your order ships, tracking information will be sent to the email address used at checkout. If you do not receive tracking, please contact us and we will help check the status.

Carriers may occasionally mark a package as delivered before the final handoff. Please allow 2-3 business days and check nearby delivery areas. If it still has not arrived, contact us for support.

Because we process orders quickly, changes or cancellations may not be possible after an order is placed. Please contact us as soon as possible so we can check the order status.

Unused products in their original condition may be eligible for return or exchange within 30 days of receipt. For non-quality issues, return shipping costs may be the customer's responsibility.

If your product arrives damaged or has a quality issue, please contact us with photos. We will help arrange a replacement or another suitable solution.

Yes. Junvpic glassware is made with food-grade materials and is BPA-free and lead-free for everyday kitchen use.

Please do not pour boiling water directly into cold glass or expose the glass to sudden temperature changes. Rapid temperature shifts may cause glass to crack or break.

Avoid strong impact, dropping, and sudden temperature changes. Handle glass products carefully and allow hot or cold contents to adjust gradually.

Most Junvpic glass parts are dishwasher safe. For lids with bamboo, silicone, or filter components, hand washing is recommended to help preserve the material and seal.

Add mild soapy water, shake gently, and rinse well. The wide-mouth design also allows easier hand cleaning for the bottom and inner walls.

Please check that the silicone sealing ring is seated evenly. Reposition the ring and press or twist the lid closed securely.

Yes. Junvpic cold brew jars with stainless steel filters are designed for cold brew coffee, iced tea, lemonade, and fruit drinks.

Yes. The filter is removable for easy cleaning and flexible use. You can use the jar with or without the filter depending on the drink.

Choose 32oz for personal use, smaller fridges, or smaller batches. Choose 64oz for family use, meal prep, parties, or larger drink batches.

Please take clear photos of the damaged product and packaging, then contact us with your order information. We will help arrange a replacement.

Please include your order number, the email used at checkout, photos if relevant, and a brief description of the issue. This helps us resolve the case faster.