After-sale support

Report Damage or Delivery Issue

Tell us what happened and include order details so our support team can review the case faster.

Glassware support made simple For damaged glassware, missing items, or delivery issues, clear photos and order details help us choose the right next step.

Before you submit

  1. Find your order detailsUse your order number and the email address used at checkout.
  2. Take clear photosPhotograph the product, outer box, inner packaging, and shipping label if available.
  3. Describe the issueTell us whether the item arrived damaged, is missing, or needs delivery support.
Response time

We usually reply within 1-2 business days. Please keep the packaging until the case is reviewed.

Support request

Send your case details

Photo tip

Shopify contact forms cannot attach files by default. After you submit, reply to our support email with clear photos if needed.